Terms & Conditions

Cancellations

To support our scheduling and ensure fairness to all clients and staff:

Notice Required

• Private Sessions: Cancel or reschedule at least 24 hours in advance
• Group Sessions: Cancel or reschedule at least 12 hours in advance

Late Cancellation & No Show Fee

• If you cancel less than 24 hours before a Private Session or less than 12 hours before a Group Session, or if you don’t show up, you will be charged in full for the session.

How to Cancel or Reschedule
Please email: info@vectorfit.com.au or call/text: 0483 926 888 regarding your cancellation.
A courtesy text to your specific coach would also be appreciated.
We check messages during business hours. If you cancel outside those hours, the message timestamp will apply.

Consideration of Special Circumstances
We understand that unexpected things happen. If you experience an emergency or sudden change in circumstances, please let us know—we always aim to be fair.

Code of Conduct

To ensure a respectful, safe, and inclusive environment for all clients, staff, and visitors, we ask that you adhere to the following Code of Conduct when attending sessions at VectorFit:

Respectful Behaviour

• Treat all staff, clients, and visitors with courtesy, kindness, and respect.
• Aggressive, abusive, or discriminatory language or behaviour will not be tolerated, and may result in immediate removal.
• Bullying, harassment, or intimidation of any kind is grounds for immediate dismissal from the premises.
• The VectorFit clinic is located in a multi purpose building, please be conscious of noise when attending the clinic.

Inclusivity & Non-Discrimination

• We are an inclusive clinic that supports people of all abilities, backgrounds, genders, and identities.
• Discrimination or exclusionary behaviour will not be accepted under any circumstances.

Communication & Consent

• Always inform your practitioner of any injuries, discomfort, or medical changes before your session.
• Physical contact is sometimes required as part of treatment. Your practitioner will always explain and seek consent.
• You are encouraged to speak up at any time during your session.

Health, Hygiene & Safety

• Wear clean, comfortable clothing suitable for movement and exercise.
• Bring a towel and water bottle to each session.
• If you’re unwell (e.g. fever, flu-like symptoms, COVID), please stay home and reschedule your appointment.
• Use all equipment as directed by your practitioner. Unsafe behaviour may result in removal from the session.

Privacy & Confidentiality

• We respect your privacy. All client health information is kept confidential and handled in line with Australian privacy laws.
• Please respect the privacy of other clients—do not record or photograph anyone without their consent.

Use of Facilities

• Please keep the clinic tidy by returning equipment and disposing of waste appropriately.
• Please wipe down all equipment after use
• Children must be supervised at all times and may only attend sessions if previously agreed.

We reserve the right to refuse service to any client who does not comply with this Code of Conduct.

Duration

1. All one-on-one personal training sessions are 45 minutes in duration unless specified otherwise
2. All group personal training sessions are 60 minutes in duration unless specified otherwise
3. All other services will be 45 minutes in duration where applicable, unless specified otherwise

Exercise Waiver and Terms and Conditions

1. I ____________________ HEREBY WAIVE AND RELEASE, indemnify, hold harmless and forever discharge VectorFit Pty Ltd, and its agents, employees, officers, directors, affiliates,coaches, clinicians, and trustees of and from any and all claims, demands, debts, contracts,expenses, cause of action, lawsuits, damages, and liabilities, of every kind of nature, whether known or unknown, in law or equity, that I ever had or may have, arising from or in any way related to my participation in any of the events or activities conducted by, on the premises, of, or for the benefit of, VectorFit Pty Ltd, provided that this waive of liability does not apply to any acts of gross negligence, or intentional, wilful or wanton misconduct.

2. I understand that the activities, in which I will participate, are inherently dangerous and may cause serious or grievous injuries, including bodily injury, damage to personal property and/or death. On behalf of myself, my heirs, assigns, administrators, executors and next of kin, I waive all claims of damage, injuries and death sustained to me or my property, that I may have against the aforementioned release party to such activities, including claims in tort, contract, equity or otherwise.

3. I acknowledge, agree and represent that I understand the nature of VectorFit Pty Ltd providing exercise physiology, personal training and exercise activities.

4. I agree to abide by the rules of VectorFit Pty Ltd. I am responsible for any damage to the equipment which I may cause due to negligence.

5. I acknowledge I am in appropriate health and physical condition to participate in exercise and have not been advised by a medical professional not to participate in exercise.

6. I have disclosed the full nature of my current health status including medications and my full medical history, and agree to inform VectorFit Pty Ltd if my medical team or I believe my status to have changed or an update has been made to my medical file.

7. I consent to undergo comprehensive physical, questionnaire, and subjective assessments, including monitoring vital signs such as breathing frequency, heart rate, blood oxygen saturation, and rate of perceived exertion where applicable. I agree that from time to time I may participate in graded exercise testing, strength, balance, coordination, etc to evaluate the intervention and monitor my performance.

8. I consent to voluntarily engage in an acceptable exercise training. I also give consent to participate in exercise activities which are recommended to me for improvement of health and/or general fitness, strength, balance, flexibility, coordination and maintenance, and/or health/fitness education. I consent to monitoring activities during these activities including heart rate, blood pressure etc where appropriate.

9. I understand I will be asked to complete exercise unless symptoms such as fatigue, shortness of breath, chest discomfort or other unfamiliar occurrences appear. At this point, I acknowledge that it is my complete right to decrease or stop exercise, and that it is my obligation to inform VectorFit Pty Ltd personnel of my symptoms, should any develop. I further agree and warrant that if at any time I believe conditions to be unsafe, I will immediately discontinue further participation in the activity.

10. I acknowledge that there exists the remote possibility during exercise of adverse changes including, but not limited to, abnormal blood pressure, fainting, dizziness, disorders of heart rhythm, and in very rare instances heart attack, stroke, or even death. I further understand that there exists the risk of bodily injury including, but not limited to, injuries to the muscles,ligaments, tendons, and joints of the body. Every effort, will be made to minimise these occurrences by staff supervision during exercise and by my own careful control of exercise efforts. I fully understand the risks associated with exercise, including the risk of bodily injury,heart attack, stroke or even death, but knowing these risks, it is my desire to participate as herein indicated.

11. I consent to the use of photographs and/or videos taken of me during sessions at the exercise physiology clinic for the purpose of social media, marketing, or educational content. I understand that these images may be publicly viewable and used without compensation.

12. This Waiver means I accept all risks and release VectorFit Pty Ltd from any liability for injury,death, or property damage related to using their facility, equipment, or participating in exercise activities on or off their premises.

13. This WAIVER AND RELEASE contain the entire agreement between parties, and supersedes any prior written or oral agreements between them concerning the subject matter of this WAIVER AND RELEASE. The provisions of this WAIVER AND RELEASE may be waived,altered, amended or repealed, in whole or in part, only upon the prior written consent of all parties.

14. The provision of this WAIVER AND RELEASE will continue in full force and effect even after the termination of the activities conducted by, on the premises of, or for the benefit of VectorFit PtyLtd, whether by agreement, by operation of law, or otherwise.

15. I have read, understood and fully agree to the term of this WAIVER AND RELEASE. I understand and confirm that by signing this WAIVER AND RELEASE I have given up considerable future legal rights.

Questions or Concerns?
We’re here to help. If you have questions about these policies, just chat with your practitioner or contact us directly at info@vectorfit.com.au.